Shipping

  • Can I track my order?

    Yes! When your order has been fulfilled/shipped, you will receive an email with tracking details.
  • Can You Deliver to Rural Addresses?

    Yes — we can deliver to any address in New Zealand, including rural locations. We offer free shipping for wallpaper orders over $250, and a flat rate of $12.99 for orders under $250 — including deliveries to rural areas. This helps keep delivery costs simple and affordable — no hidden surprises ...
  • How long does it take to get my order?

    Delivery times frames depend on the 'Stock Status' of your chosen products, which is displayed on each product listing: 🟢 "In NZ – Ready to be Shipped" The item is in stock at our Nelson warehouse and will be dispatched within 1-3 business days. Most customers receive their order within days of...
  • How much does shipping cost?

    Wallpaper, Fabrics and Soft furnishings Orders Over $250 → ✅ Free shipping to New Zealand addresses. Orders Under $250 → 🚚 Flat rate of $12.99. Cane furniture Shipping costs of cane furniture vary greatly depending on the item and your address. Email us at hi@theinside.co.nz and we'll organise ...
  • Lost or Delayed Packages

    99 times out of 100, your order will arrive within a few days of dispatch from our warehouse. Some orders even arrive overnight, while others may take a day or two longer. Occasionally, deliveries take longer than expected—we know how frustrating this can be, but please be patient and continue to...
  • Which couriers do you use?

    We ship most smaller items with Post Haste couriers who generally deliver in 2-3 days to most parts of the country. Cane furniture is generally shipped with Mainfreight's 2Home service.