Order Issues & Cancellations
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Custom orders, including made-to-order murals, special prints, and fabrics, are processed as soon as we receive your order. Because these items are printed or made specifically for you, they cannot be canceled, modified, or refunded once production has begun. However, if you contact us before wor...
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What if I ordered too much wallpaper? Can I return the extra rolls?
We accept returns on select wallpaper brands within 30 days of purchase, provided they meet our return eligibility criteria (e.g., unopened, undamaged, not custom-made). See our Returns Policy for details. -
What if I receive the wrong item?
If you have received the wrong product, please let us know within 48 hours of delivery by emailing hi@theinside.co.nz with: ✅ Your order number ✅ A photo of the incorrect item ✅ A description of the issue We will arrange collection of the incorrect item and organise a replacement or refund as qui... -
What if my order is damaged in transit?
We take great care in packaging our products, but sometimes damage can occur during transit. 📦 Please carefully inspect your order as soon as it arrives. If you notice any damage, do not proceed with installation or use. Please email us within 24 hours of delivery with: 📸 Clear photos of the dam... -
What if my wallpaper or mural is faulty?
We take quality control seriously, but occasionally, a wallpaper or mural may have a printing defect. When your wallpaper/mural arrives, carefully open, unroll and inspect before installing or booking an professional hanger. 🚨 If you think there may be a fault do not install the wallpaper, or 🚨 ... -
🚚 Most orders arrive within the expected timeframe, but delays can occasionally occur due to: Rural Delivery logistics Courier delays Customs processing for international orders The item not being in stock at the time of order (if the product was marked as "Available" rather than "In NZ – Ready ...